Frequently Asked Questions

We’re here to help. Below are answers to common questions about insurance, appointments, and telehealth. If you need more support, feel free to contact us.

Questions About Your Bill

What kind of billing information will I receive?

You’ll receive a bill from us and a statement after your insurance has processed your claim.

How long does it take for insurance to process my claim?

Typically, it takes 45 to 60 days for insurance companies to process claims.

My insurance says they paid, but I don’t understand the breakdown. Can you explain it?

For detailed clarification on how your insurance calculated the payment, please contact your insurer directly.

Do you accept cash payments?

ThriveLine accepts private (cash) pay and can provide superbills for you to submit to your insurance company for possible reimbursement.

Other Frequently Asked Questions

What insurance plans do you accept?

We currently accept the following plans:

Medicare & Medicaid

Medicare (traditional and Advantage plans)
MaineCare (Maine Medicaid)
NH Medicaid
VT Medicaid

Commercial Insurance

Aetna
Cigna
Anthem Blue Cross & Blue Shield (Maine, New Hampshire)
Carelon Behavioral Health
Oscar (Optum)
Oxford (Optum)
UnitedHealthcare (Optum)
Quest Behavioral Health
Blue Cross Blue Shield of Massachusetts
Independence Blue Cross (PA, virtual network)
Horizon Blue Cross and Blue Shield of New Jersey (virtual network)

Point32 Healthcare

Currently active in Maine
Applications in progress for Vermont and New Hampshire

For more information on insurance coverage, please call us or email us at katrinahockey@thrivelinehelps.com.

How do I schedule an appointment?

You can schedule an appointment by logging into our Patient Portal, calling us at 838-884-7483, emailing us at katrinahockey@thrivelinehelps.com, or by clicking the “Book an Appointment” button above.

What is telehealth, and how do I sign up?

Telehealth is the use of secure technology to provide healthcare services remotely. It allows you to receive mental health care from the comfort and privacy of your own home.

To sign up for telehealth services at Thriveline, you can log in to our Patient Portal, call us at 838-884-7483, email us at katrinahockey@thrivelinehelps.com, or click the “Book an Appointment” button above.

Will my sessions be confidential?

Absolutely. Your privacy is a top priority. We follow strict professional and legal standards to ensure all personal information remains confidential, providing a safe and secure environment for your care.

n an emergency: We are not a crisis center. We don’t provide emergency or same-day crisis care. If you need immediate mental health support, call or text the 988 Lifeline or visit 988lifeline.org. Additional support is also available through NAMI.

Ready to take the next step?

Schedule your appointment today. Call or text (838) 884-7483 or contact us